[Resolved]  Airtel — airtel app debit freezed mobile no [protected] update (case id-880511) even after proving all supported document not releasing my money

Address:

827006

Hi sir,

I am one of airtel customer feeling helpless now. By this
Mail i am trying to reach out the higher management of airtel to
Let you know the way airtel customer care working in bihar. Before
Coming to actual issue putting some info as a support

I have started conversation on 25 th june and following up till now
. Almost more than 50 (100 hours time) call more than 15 mail and many
More reply, send all info or document as per guideline of customer care
Executive till date today evening. Still i am at same point need to
Provide other document which i have attached now. By this mail i
Want to know from airtel how long it will take to get resolve and who
Is responsible for this delay if i am ready to provide all documents
Required to support my loyalty. I also want to know who is responsible
For misleading this issue by just updating the case id and false
Promises, and not giving the proper guideline. I have all record of
Conversation as a proof how this issue is missleaded by customer care
To just say anything. Now this event forced me to think about airtel
Money bank security who will take responsibility of our money
Security.

August 20, 2017- as suggested by customer care executive made complain
Through mail and send document (Aadhar card)

September 1st, 2017- as suggested by customer care executive made
Complain through mail and send document (Aadhar card

September 24, 2017- as suggested by customer care executive send mail
With attachment aadhar card, bank statement

October 9, 2017- as suggested by customer care executive, while update
My airtel wallet into payments bank i got error and i have send mail
With attached snapshot of error

October 10, 2017- while update my airtel wallet into payments bank i
Got error as i have send mail with attached snapshot of error again

October 17, 2017- as suggested by customer care executive send through
Mail all three document again addar card, bank statement, snapshot of
Error, update (Case id-870724)

October 18, 2017-again made complain thought id update (Case id-870724)

October 18, 2017-updated case it without proving any solution [case:880511)

18 october, 2017- as suggested by customer care executive send credit
Card statement again

26 october 2017-as suggested by customer care executive send credit
Card statement

30 october 2017-while update my airtel wallet into payments bank i
Got error as i have send mail with attached snapshot of error again

28 september 2017, — as suggested by customer care executive again
Sent redit card statement

Further i am mentioning some case id as well - case id-870724

Complain id-714977
Complain id-792813
Complain id-847578
Complain id — 870724 (Facebook)
Airtel web page complain id - am[protected]

Latestcase id-880511... Manymore not mentioned here

Apart from this please go through my customer care call details u will
Know the actual conversation and the way bihar customer care work
And help their customer.

I have no words except proof of conversation and false promises by
Airtel. I request you to take hard action against this issue and
Responsible person hoping some action on the responsible employee.

Thanks,

Vikash kumar