[Resolved]  Airtel — Airtel app issue pending since 2 months.

Address:

Mumbai City, Maharashtra, 400061

I tried a recharge of 349rs from my airtel app using my debit card but the transaction failed and the money was refunded but on my airtel app and not back into my bank account. After that, i am not able to recharge via my airtel app. Issue pending since april. I contacted customer care then nodal officer then the appellate officer. All of them are useless.
Transferring the money from app to bank account has transfer changes which i am not willing to pay because airtel is responsible for this. The worst part is airtel officers assured me that the issue will be resolved in 72 hours. It has been months now and i have to explain the same issue every time to these people because every time a new person handles the issue. Need my money back into my account without any deductions in the name of transfer charges.

I asked for the appeal number from the appellate officer i got this "sr158310"