Airtel — Airtel barred all calls - just like that!

Address:Thiruvananthapuram, Kerala

Airtel has, as of yesterday, barred all calls from and to 96*****120 (Trivandrum number). When contacted, they say an address proof need to be submitted to the nearest showroom to get the calls unbarred. They refuse to escalate the issue and they refuse to raise a complaint. The SIM was purchased in 2008 and they are requesting for an address proof in 2013. It is fine if they want address proof, but they should request for it, which they did not and they do not have the rights to barr calls.I'm completely dissatisfied and feel cheated. I'm considering taking it up to the Consumer Court. Please advise me on how I should go about it.
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Namaste (svsin84),

This is with reference to your post dated 05 November 2013.

We are keen to resolve your concern; however, we will require your airtel account number along with an alternate contact number to resolve it effectively.

Look forward to receiving the required details at airtel.[protected]@in.airtel.com

Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@in.airtel.com

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
LinkedIn- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
Namaste (svsin84),

This is with reference to your post dated 05 November 2013.

We were waiting to receive your contact details to enable us to address your concern.

Since we have not heard back from you, we trust your issue has been resolved.

If you require further information / assistance, please write to us at airtel.[protected]@in.airtel.com
Regards
Rakesh Kumar
Airtel.presence (airtel customer service team)
bharti airtel ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
LinkedIn- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

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