[Resolved] Airtel — Airtel BB and Landline | |||||
My Broadband and Landline connection on ₹ 999 with a subscription of ₹100 for Landline calls that I took on 28/29th July 2016. I took the service as per the web page which is reproduced in the attached. As per the web page I was to be provided with 8 MBPS speed for 60 GB. But I get a speed of 2 MBPS only. I am regularly getting the calls from your customer service asking to go for the next plan of 120 GB at 8MBPS. I fail to understand why I should to do that when the service that is promised in your site can not be met with. I took Airtel, because of speed and Volume after discontinuing a better service provider who was giving an internet speed of 4 MBPS but 10 GB. Never I was told even at the time of taking, that I will be provided with 2 MBPS only and now they say my plan is for 2 MBPS. If that is the case, why the webpage at your site http://www.airtel.in/broadband-and-fixed-line/broadband/plans Shows 60GB at 8MBPS for my location. Was this information helpful? | |||||
Oct 4, 2016 Complaint marked as Resolved Airtel customer support has been notified about the posted complaint. Verified Support Sep 03, 2016 Airtel Customer Care's response Dear Customer, This is with reference to your post dated 1 September 2016. We would like to confirm that we have shared the resolution details with you. Should you require further information, please feel free to write to us at airtel.[protected]@airtel.com Regards, Akanksha Singh airtel presence (airtel customer service team) bharti airtel ltd. airtel.[protected]@airtel.com Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd | |||||
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