Airtel — [airtel being highly irresponsible] no sim card received after porting

Address:	560034
Website:	www.airtel.in

Hi

This is highly irresponsible and unprofessional of airtel to keep customers waiting for more than 2 months to port a number; and when porting is done there is no sim card provided.

No: [protected]
Name: saritha princy

My fiance has requested to port her number from idea to airtel on july 24th 2017 (See attachment porting_request_msg. Jpg) and the process is still not complete till date. After the porting request was made, some representatives called from airtel claiming that they would come and collect the documents at her residence; after which one guy came and collected the documents and provided a sim card the same week. Months passed and we lost hope of getting any response from airtel regarding the porting; and so we threw away the sim which was provided thinking that the porting request is long gone.

On 18th september 2017, another representative called my fiance telling that the porting is still incomplete and that she required the documents for verification a 2nd time (See attachment cc_documents_provided_1st_time. Jpg); which then was provided. When asked why the delay of 2 months, the answer was server issue. I am a server software engineer and i do not understand how a corporate company like airtel can have server issue for two months. Is there no business for the company or what!! Such a lame excuse!

Moving on; two days later a 3rd representative called up and says that she requires the documents again (See attachment cc_documents_provided_2nd_time. Jpg); when asked about the previous submissions she replies that they lost it!!!... I mean seriously; lost two time submission of documents!!

Now that the documents are verified (See attachment documents_verified_msg. Jpg), the idea connection is lost and airtel has not provided a sim card for the new connection. I have been calling airtel to provide a sim card for the past 3 days and all i hear from the customer care is 24 hours or 72 hours each time i call. My fiance requires a sim card asap. She is not able to make or receive any important calls because of this unprofessional-ism.