[Resolved] Airtel — Airtel bothered to visit the premise

ashish32166

from Nangal, Punjab

Address:

Chandigarh, Punjab, 160011

This is in reference to my email requesting for cancellation for airtel fixed line number.I received a call on saturday from airtel number [protected] . Interaction ID is[protected].The caller informed that the area is feasible for speed upto 16mpbps and that airtel will get the modem changed and speed upgraded for the above number and that the speed will increase to 16mbps.I was also informed that by mistake my request for plan change was rejected earlier. I was again offered plan Rs 799 - 50GB upto 16 mbps calling free. I was further informed that the airtel personal would visit the premises within 4 working hours and shall change the modem. now 72 hours have passed and no one from airtel has even bothered to visit the premise. It seems that by hook or crook airtel is cancelling the requests for disconnection.

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May 12, 2017

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Apr 11, 2017

Airtel Customer Care's response Dear Ashish,

This is with reference to your post, dated 11 April 2017.

We are keen to resolve your concern; however, we will require your alternate contact number and convenient time to call for resolving your concern effectively.

We look forward to receive the required details.

Regards,

Rakesh Kumar
airtel presence (airtel Customer, service team)
bharti airtel ltd

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