Airtel — airtel broadband - billing dispute could not be resolved by airtel for 2 months

Website:

airtel.in

Hello,

I have a airtel broadband connection and recently shifted to another house in oct 2018. For the new house also - i continued with airtel since it was within same apartment community and they had feasibility. For the connection at new house, i was given a new number and i was told that this is normal.

I have 6 months advanced billing cycle and previous billing cycle was june 2018. So next cycle should be in december 2018. But i got the bill in oct 2018 which is around 2 month in advance. When i asked this with customer care, i was told this was due to new number provided for shifted house. They also asked me to pay around rs. 4079 and was assured that airtel will adjust the rest of the money[protected]=1939) automatically. Call reference number is[protected]. So i paid rs. 4079 on 30 oct 2018.

Now comes the twist, airtel can't (Or won't - do not know) resolve this issue for 2 months - till now (22 dec 2018) and still sending me reminder to pay the rest of the money as well. And the latest mail from them, is they will disconnect the broadband if i don't pay within 24 hours. This is not making any sense as irrespective of my follow-up with their customer care (, nodal officer and whomever i could find from internet to send the follow-up mails), no progress and permanent resolution for this issue; and this is not the customer care and support we would think to get.

If anybody aware of any other support mail ids to escalate this issue further, please share.

Regards,
Sivakumar