[Resolved]  Airtel — Airtel broadband

Address:

Bangalore, Karnataka, 560093

I live in abbaiah reddy layout near kaggadasapura. I applied for a new airtel broadband connection on 01 april 2016.Executive came to me and collected the documents and promised that within 48 hours the technical team will install modem.When he askeid for the money i enquired whether i can remit the money at the time of installation. But he insisted that this is airtel policy and need the payment to register the connection. I received a message on 05 april mentioning the account number and order number.Also stated that within 3 working days i will get a connection. When i called customer care on 06th they said tech team is working on the installation and within 24 hours modem will be installed. On 10th i called the customer care and then they informed me that the network box is full and they cannot give any new connection. If airtel was already aware that they cannot give any new connection in my area then why they keep on advertising in the area about new connection. Everyday i can see new posters with different executive names mentioning that for new airtel broadband connection call them. Now need to wait for 20days for the money to refund. When i called customer care to raise a complaint, they were reluctant to do so. Dont understand why they collected the documents and money even after knowing that new connection is not possible in my area. And no one from airtel informed me about this non availability of the connection until i called the complaint team. ..An april fool by airtel. Now i need to wait for 20days to get back my money.