[Resolved]  Airtel — Airtel Broadband Connection - Fraud Calls SMSes

Address:	562157
Website:	www.airtel.in

Hi,

Just like we have in insurance domain/sector agents making fake/fraud calls and fake/fraud smses on behalf of an established company, now we have in telecom domain/sector too - where agents (including ladies a woman named "Priyanka" ) posing as airtel customer care executive - somehow get information about old/new airtel subscribers looking for broadband connection and try to cheat customers.

First airtel executive rejected my broadband connection request saying it's not available in my area and later after sometime I take their wi-fi connection I get a call from a different (fraud?) agent saying earlier one was a mistake & that my it's available in my area! Is it genuine mistake or should we not smell something fishy?

If mistake - this is misrepresentation of facts/information, lack of coordination among airtel executives (if mistake) as a whole by their staff - all the way from lower levels up to senior most executives (Mittal's listening?)! What are they doing to prevent such frauds, not even an sms has been sent out by them to warn customers.

I got a robo-call & later a call from one Priyanka saying that I had requested broadband connection and upon enquiring further I didn't find her very convincing in her responses to my queries esp regarding which airtel office is she is calling from? who she is from airtel? how did she get my info as well as why she claims airtel executive made feasibility mistake. I already had a connection by now so wanted to know how & why she thinks I needed a connection now - customers pls. beware of such fraud on behalf of airtel.

Hope they set processes in place to help bring trust levels up for sincere customers or else we need to weigh options...don't waste hard earned money and get duped.

Thanks & regards,
A Harressed Customer
Vignesh (pen name)