Airtel — airtel broadband connection _ refund not received

Address:

Chennai, Tamil Nadu, 600097

I have contacted airtel broadband office for getting connection and they have asked me to pay 500 rupees as installation fee and i paid and transaction not successful. They said this amount will be refunded in 7 days. So based on their request i paid 500 rs. Again. This time it was successful but they refused provide connection because they had some issues with broadband. They said that these two transactions amount will be refunded to me in 7 days but not refunded.

Details :

Airtel person number: [protected]
My mobile number: [protected]

This is very bad experience with airtel and i lost 1000 rs in total.

Could you please have a look at my issue and resolve asap.