[Resolved] Airtel — Airtel broadband connection transfer

Nageswararao Parvathaneni

from Bengaluru, Karnataka

Address:	Bangalore, Karnataka, 560093
Website:	Airtel

I was using airtel broadband connection from last 4 years with ontime payment. Many time had issue with the connection and raised complaints but poor response and issue will not be resolved untill i followup and it used to take atleast 5 working days every time. Even though have continued the service as i don`t want loose the relation since i`m using mobile, DTH from the same service provider.

Recently have applied for connection transfer with in the same which is just 200 to 300 mts away (next lane) but i didn`t get any proper response until i chase them. They keep on saying additional new cabeling and DP box setup up done due to huge demand and only connection fix required.

I have waited for more than 2 weeks and followed up with them on almost for 10 times but still it was not solved nor issue fixed.

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May 30, 2017

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Apr 29, 2017

Airtel Customer Care's response Dear Mr. Parvathaneni,

This is with reference to your post dated 27 April 2017.

We are working on your concern and would require some more time to resolve it. We shall keep you updated of the progress.

You can also get in touch with us at [protected]@in.airtel.com

Regards,
Rakesh Kumar
airtel presence (airtel Customer, service team)
bhartiairtel ltd

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