Comments
My broadband number:[protected].
Total service active:3 months. Broadband disabled:1month.
Bill amount for 4 months:4500. I have paid already 2086 as per the confirmation of their agent Kokila.
Total service active:3 months. Broadband disabled:1month.
Bill amount for 4 months:4500. I have paid already 2086 as per the confirmation of their agent Kokila.
Manjunath escalalation manager who I spoke to also mentions the process where Airtel leaves the incoming call connection enabled for a connection which is disabled on the broadband and outgoing.
The outgoing & broadband is disabled due to non-payment for 3 months, then they would disable the connection(outgoing & broadband) on 4th month and ask for monthly rental.
I have not connected the phone device, I have been using the airtel for only broadband.
Is this is a legal process where the service can be billed even after disabled. The sms message from Airtel states that the amount 4147 is due on your airtel fixedline [protected]_tn. Pay today for continued services. The service was disabled and they ask payment for the month when the service was disabled.
They have loophole where they state the incoming calls was active on the barred outgoing & broadband connection. With which they keep on billing the customer with monthly rental.
The outgoing & broadband is disabled due to non-payment for 3 months, then they would disable the connection(outgoing & broadband) on 4th month and ask for monthly rental.
I have not connected the phone device, I have been using the airtel for only broadband.
Is this is a legal process where the service can be billed even after disabled. The sms message from Airtel states that the amount 4147 is due on your airtel fixedline [protected]_tn. Pay today for continued services. The service was disabled and they ask payment for the month when the service was disabled.
They have loophole where they state the incoming calls was active on the barred outgoing & broadband connection. With which they keep on billing the customer with monthly rental.
Dear Mr. Kumar,
This is with reference to your post dated 7 May 2015. We would like to acknowledge that we are working to address your concern as soon as possible. We will connect with you to get additional details, if required, to resolve the concern effectively.
You can also get in touch with us at airtel.[protected]@airtel.com.
Regards,
Umesh Arora
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.[protected]@airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
This is with reference to your post dated 7 May 2015. We would like to acknowledge that we are working to address your concern as soon as possible. We will connect with you to get additional details, if required, to resolve the concern effectively.
You can also get in touch with us at airtel.[protected]@airtel.com.
Regards,
Umesh Arora
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.[protected]@airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Dear Mr. Kumar,
This is with reference to your post dated 07 May 2015.
We tried calling you multiple times to get additional details to enable us to address your concern. However, there was no response.
We will appreciate if you could share your alternate contact details / convenient time to call. Please write to us at airtel.[protected]@in.airtel.com
Look forward to hearing from you.
Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
This is with reference to your post dated 07 May 2015.
We tried calling you multiple times to get additional details to enable us to address your concern. However, there was no response.
We will appreciate if you could share your alternate contact details / convenient time to call. Please write to us at airtel.[protected]@in.airtel.com
Look forward to hearing from you.
Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
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