[Resolved] Airtel — Airtel Broadband New Connection_No response | |||||
Hi Folks, I do wonder if you guys actually exist or you are just an urban legend. No, seriously. How many days does a service provider take to give a new connection. Leave about new connection, your customer care team should have a minimum courtesy to respond or acknowledge emails or take calls. Last week, that is 12th Jan 2017, Thursday I have given a request online for a new broadband connection along with landline. The very next day got a call to give the required document proof to their agent. I waited for the whole day for the so called agent who never turned up, and no calls as well. Next 2 days no information. Monday a call from the same lady ([protected]) asking whether I have submitted all the document to the person from Airtel (who never came). Don't you guys have any communication between your staff. Is there no process. The story is just getting started, I said no one came, she said she will make sure that some one will come on Monday, 17th Jan, again no one turned up. Yesterday she called again with the same question, seriously guys.. you have a lot of guts. Finally she said I can send the document proof to an email id (manjunat.[protected]@airtelworld.com). If this can be done, she should have asked me to do it on last friday which saves so much time for me and you guys as well. Any way I did it. Now she told me that I will be getting the connection within a day or 2 since she could verify that feasibility check is successfull. I am not sure how she did it remotely without even sending one to my location. So after that no news at all. I don't have a number to reach back, she does not pick up the call if I call back in the number she use to call me. No acknowledgement to the email as well. As a customer I am clueless. I need this connection immediately and you can see that it is already so much delayed. I have made the request with my number: [protected] You can also reach out to me if you need more details. A highly dissatisfied customer. Nithin Raghavan Was this information helpful? | |||||
Feb 27, 2017 Complaint marked as Resolved Airtel customer support has been notified about the posted complaint. Verified Support Jan 23, 2017 Airtel Customer Care's response Dear Customer, This is with reference to your post dated 18 January 2017. We would like to confirm that we have shared the resolution details with you. Should you require further information, please feel free to write to us at [protected]@in.airtel.com Regards, Akanksha Singh airtel presence (airtel customer service team) bharti airtel ltd. [protected]@in.airtel.com Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd | |||||
2 Comments | |||||
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I cannot send sms from my airtel mobile number. Although i checked the message centre number which is [protected]. But still when i m trying to send sms somewhere it shows message sending failed. Please help
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My claim for reimbursement get delayed on account of receipt not received thro' my mail as and when the amount is paid
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