[Resolved] Airtel — Airtel broadband poor service

Balajis80

from Bengaluru, Karnataka

Address:	560068
Website:	Airtel.com

Having broadband for long time with Airtel and past 10 days in kudlu area again there was problem when I called customer care they said it's known problem that's why no one came to fix it for 10 days and amount will be reduced for those time.
Today when I saw bill was not having any deduction and called customer care they said there is no complain from me, it's totally attrocise and when I asked should I disconnect or you can put forward to supervisor they transferred to a person and she said I got a request for cancellation and will proceed for it..

And to reach a customer service person it takes 10 mins and before this call I was put on speaker where no one was speaking except I heard lot of conversation in the customer care

If some one complains you says it registered and when we call back why the issue is not resolved you are saying no complain and customer care sending to cancellation department...Very POOR SERVICE

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Jul 3, 2017

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Jun 02, 2017

Airtel Customer Care's response Dear Balaji,

This is with reference to your post, dated 01 June 2017.

We are keen to resolve your concern; however, we will require your alternate contact number and convenient time to call for resolving your concern effectively.

We look forward to receive the required details.

Regards,

Rakesh Kumar
airtel presence (airtel Customer, service team)
bhartiairtel ltd

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