Airtel — Airtel Broadband selling fraudulent plans and cheating consumers

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AIRTEL SPENDS GOOD AMOUNT OF MONEY AND TIME IN TRAINING ITS EMPLOYEES HOW TO CHEAT CUSTOMERS AND INDULGE INTO FRAUDULENT ACTIVITIES AND GIVE FALSE PROMISES -

REALLY APPRECIATE THE PERSEVERANCE WITH WHICH ENTIRE AIRTEL TEAM IS HELL BENT IN CHEATING CONSUMERS AND SELLING FRAUDULENT PLANS -- HIGHLY COMMENDABLE

Airtel has been fraudulently charging me for 8mbps data plan for past 12 months, where as in reality the speed supported by airtel cables is not more then 4mbps

I have been raising this issue for past 12 months and airtel team has been making one or the other excuse on pretext of checking hardware n switches

Every one at Airtel is big fat lair, received call from Social media cell of Airtel yesterday and the female was trying to cover up by giving all false reasons n logic to cover up;regarding Airtel selling fraudulent 8MBPS plan when in reality the hardware cables don't support more then 4 mbps data speed
( I have call recording my conversation with the social cell rep of Airtel)

The entire Airtel organization is full big fat liars and it follows from top to bottom to every Airtel representative : from customer care to : Appellate to social media cell

Airtel operations are going into losses and they have resorted to such cheap tricks of selling fraudulent plans

All Airtel Appellate team is good at giving false assurances and promises : no one from Airtel Appellate team has called me with resolution in-spite of promise in black and white over above mails

NO ONE SHOULD USE AIRTEL BROABAND : BIG FRAUD COMPANY

Below are few of my mail exchange with Airtel reps
Hi Revathi,

I am really at loss of the words to express my frustration and disgust with fish market like attitude of Airtel
Entire Airtel operations are run like a local grocery shop if such is your behavior with 8 years old customer

With reference to appending mail of yours, no one from Airtel higher authority bothered to call me on 24/09/206 in the entire day, neither there is any resolution till date

Do you understand english ??? or have bare minimum IQ to understand the context of my mail & your own replies in appending mail with regards to the issue ???

FOR EVERYONE's ETERNAL ENLIGHTENMENT MY ISSUE IS

"Airtel has been fraudulently charging me for 8mbps data plan for past 12 months, where as in reality the speed supported by Airtel cables is not more then 4mbps in my society "

Hoping you will have basic IQ to understand meaning of letter's highlighted in bold and red in a mail

Rohit Bhatia
[protected]

On Fri, Sep 23, 2016 at 6:47 PM, wrote:

Dear Rohit Bhatia,

Greetings from airtel!

This is in reference to your email regarding the service related and billing related on your airtel account number 15398441.

I understand that delay in responding to your email has caused inconvenience to you and I thank you for your patience.

As discussed over the phone on [protected], please be note that we will arrange you a call back from our higher authority on 24/09/2016 between the working hours (9.30AM to 6.30PM)

For further queries, please do email. I will be delighted to assist you.

Customer touch points:

Level 1: Customer Care: [protected]@in.airtel.com and 121/198, working hours - 24/7.
Level 2: Nodal Team: nodal.[protected]@in.airtel.com and[protected], working hours, 9:30 to 6:30. Monday to Friday.
Level 3: Appellate Authority: appellate.[protected]@in.airtel.com and[protected], working hours, 9:30 to 6:30. Monday to Friday.

Please visit our website www.airtel.in for a range of products and services.

Regards,

Revathi

bharti airtel limited

Airtel Customer Care's response, Sep 27, 2016
Dear Mr. Bhatia,

This is with reference to your post dated 22 September 2016.

We would like to acknowledge that we are working to address your concern as soon as possible.

We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at airtel.[protected]@airtel.com

Regards
Akanksha Singh
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@airtel.com

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