Airtel — Airtel broadband service against fixed line no fixed line number [protected] is not working for last 4 days

Address: GCMMf Ltd, IB 197, Sector III, Saltlake

In spite of several complaint logged with Airtel we are not getting proper response and not even the escalation matrix from Airtel.

For last 4 Days the Broadband service we have hired from Airtel is not working and everyday based on our query they are generating a service request No with a ground level field Engineer Name and Number who is basically not able to provide the support because of some other issue and as a result we are not getting the Broadband Connectivity. They have dismantle the device to convert the connection from wire to Fiber and stuck and as a result we are suffering for last 4 Days.

No one is sharing the escalation matrix or even the relationship manager is also not picking the phone. Please help