[Resolved] Airtel — Airtel broadband services disconnected without any intimation and worst delay in re-activation | |||||
Hi - I'm using airtel broadband services for close to 5years. Airtel has disconnected my broadband services without any intimation. Looked back my past due bills, thought may be because of them, so immediately I paid all pending dues (3months due). Then I made a called to customer care, they created a service request no. said connection will be re-activated in 3days, I keep following them but there're no proper responses from them. They jus keep dragging me saying technician would come soon and so on. Then I lodged multiple complaints to aritel team but they closed my complaint without any proper respose. Again now I'm following up with level 1, level 2, level 3 escalation team through emails (appellate.[protected]@in.airtel.com), but the reply am getting is very broad. Looks like some generic copy paste statement 'team would contact you soon on this'. Its been more than 3 weeks now I'm not getting proper response from them nor the re-activation of my broadband services. Pls re-activate my broadband services soon. Was this information helpful? | |||||
Jan 16, 2017 Complaint marked as Resolved Airtel customer support has been notified about the posted complaint. Verified Support Mar 16, 2016 Airtel Customer Care's response Dear Mr. Tinu, This is with reference to your post dated 16 March 2016. We would like to acknowledge that we are working to address your concern as soon as possible. We will connect with you to get additional details, if required, to resolve the concern effectively. You can also get in touch with us at airtel.[protected]@airtel.com Regards Akanksha Singh airtelpresence (airtel customer service team) bharti airtel ltd airtel.[protected]@airtel.com Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd Verified Support Mar 21, 2016 Airtel Customer Care's response Dear Mr. Tinu, This is with reference to your post dated 16 March 2016. We tried calling you multiple times to get additional details to enable us to address your concern. However, there was no response. We will appreciate if you could share your alternate contact details / convenient time to call. Please write to us at airtel.[protected]@airtel.com Look forward to hearing from you. Regards, Anil Sachdeva airtel presence (airtel Customer, service team) bharti airtel ltd airtel.[protected]@airtel.com Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd | |||||
 4 Comments | |||||
Comments
Missed this Airtel Account #: 16510247 in the original complaint.
Reply
Hello Akanksha/Team - Can you pls update on this request. Its been 3 weeks now and no action been taken yet.
I called N no of times to the customer care and I'm getting the same response, 'Request is open, backend team is working on the request'.
Reactivation Request no:[protected]created on: 28th Feb 2016)
Airtel Complaint no: LB[protected]
Airtel Acc. No.: 16510247
Landline no:[protected]
Thanks,
John
I called N no of times to the customer care and I'm getting the same response, 'Request is open, backend team is working on the request'.
Reactivation Request no:[protected]created on: 28th Feb 2016)
Airtel Complaint no: LB[protected]
Airtel Acc. No.: 16510247
Landline no:[protected]
Thanks,
John
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