Airtel — Airtel broadband worst | |||||
I have requested for airtel connection on 28.11.15 through online.airtel executive came and got signed customer form, collected id and address proof from me on 30.11.2015.he didn't gave CAF number or receipt for the amount 1000 rupees i paid.i was not aware of this CAF number before.he said the connection will be given in two days.i have made numerous calls to that person but installation not done.finally i went to that airtel vendor office "ascent management solutions" on 10.12.2015.they gave me CAF no and receipt on 10.12.2015.later, i called to airtel customer care and explained everything and gave CAF no.they said doument is not uploaded and they have taken complaint for this and finally i received sms that documents uploaded to airtel.customer representative told that installation will be done in 3 days but installation not done for even after 7 days.i called to customer care [protected] they said "due to techinical fault could not give connection to my area and we will process for refund".first they said the connection is feasible, now they are saying technical fault.pls look into this Was this information helpful? | |||||
Airtel customer support has been notified about the posted complaint. | |||||
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This is with reference to your post dated 17 December 2015.
We would like to acknowledge that we are working to address your concern as soon as possible.
We will connect with you to get additional details, if required, to resolve the concern effectively.
You can also get in touch with us at airtel.[protected]@airtel.com
Regards
Umesh Arora
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@airtel.com
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