Airtel — Airtel broadband worst

Address:Chennai, Tamil Nadu, 600013
Website:www.airtel.in

I have requested for airtel connection on 28.11.15 through online.airtel executive came and got signed customer form, collected id and address proof from me on 30.11.2015.he didn't gave CAF number or receipt for the amount 1000 rupees i paid.i was not aware of this CAF number before.he said the connection will be given in two days.i have made numerous calls to that person but installation not done.finally i went to that airtel vendor office "ascent management solutions" on 10.12.2015.they gave me CAF no and receipt on 10.12.2015.later, i called to airtel customer care and explained everything and gave CAF no.they said doument is not uploaded and they have taken complaint for this and finally i received sms that documents uploaded to airtel.customer representative told that installation will be done in 3 days but installation not done for even after 7 days.i called to customer care [protected] they said "due to techinical fault could not give connection to my area and we will process for refund".first they said the connection is feasible, now they are saying technical fault.pls look into this
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Airtel customer support has been notified about the posted complaint.
Dec 17, 2015
Updated by Idhaya Kani
My number [protected]
Area -royapuram, chennai-600013.
Dec 22, 2015
Updated by Idhaya Kani
I got call from airtel presence today.he said technical issue in my area so can't provide the connection now and he is processing for refund.he asked to come back for connection after few months.
Airtel should have said this when i applied for connection initially.This is waste of time for me almost 23 days.

In future please check feasibilty before getting application form.

Thanks
Complaint comments 

Comments

Dear Mr. Kani,

This is with reference to your post dated 17 December 2015.

We would like to acknowledge that we are working to address your concern as soon as possible.

We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at airtel.[protected]@airtel.com


Regards
Umesh Arora
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@airtel.com
Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

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