[Resolved]  Airtel — Airtel broadband wrong Billing as per plan and delay in plan change

Address:	Pune, Maharashtra, 411005
Website:	airtel.com

Date: 14/02/2017
Number : Customer Care: [protected]@in.airtel.com and 121/198
Nodal Team: nodal.[protected]@in.airtel.com and[protected]

airtel broadband charged me for wrong Billing as per plan and they changed plan without any confirmation from me.
despite registering complaint to customer care they did not taken any action. Even nodal team and appellate authority not responding to complaint.
After acceptance of mistak efrom nodal team again they continued charging for wrong plan. here is details of mail conversations.

Dear Patel,

This is in reference to your email regarding your concern for plan change for your airtel fixed line number bearing account number [protected].

Basis our discussion on [protected], please be informed that I have processed your request for plan change with plan Airtel-UL-PACE 999 45GB ( 16Mbps/512Kbps)COMBO Plan.

Your requested plan will be activated within 4 hours.

Inconvenience caused is deeply regretted.I appreciate your cooperation in this regards.

For further queries please do email.

Customers touch points:

Level 1: Customer Care: [protected]@in.airtel.com and 121/198, working hours: 24/7.

Level 2: Nodal Team: nodal.[protected]@in.airtel.com and[protected], working hours, 9:30 to 6:30, Monday to Friday.

Level 3: Appellate Authority: appellate.[protected]@in.airtel.com and[protected], working hours, 9:30 to 6:30, Monday to Friday.

Please visit our website www.airtel.in for a range of products and services.

Warm Regards,
Garima

bharti airtel limited