Airtel — Airtel buy cheap modems and to replace they charge customers

I use airtel landline from 2015 and i am very sorry to say the service is very poor. I dont have other network support here to opt out and thats the reason i am still continuing. Two months before my broadband stopped working for which i raised a complaint and they said some cable was cut near my area and will be resolved ASAP. But even after they said the problem is resolved i was having frequent internet disconnection so again when i contacted the customer care they said please do not raise a complaint as the problem is with the modem and they will get the modem replaced ASAP when they get the stock but i waited many days now when again i contacted the customer care they say modem is charged for RS 750, how cheap on them when they procure for modem they dont give good modem and latter from the customer charge a hefty rental for calls and broadband.
Customer name : K Thangam
Number :[protected]
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Nov 22, 2022
Updated by velox krishna
Very poor response .. no one has called even for clarification
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