Airtel — airtel case # 86313149 high priority || airtel 4g #[protected]

phill004

from Punalur, Kerala

Address:

500010

Airtel 4G #[protected]
Airtel Case #[protected] / Interaction ID - [protected]
Name : Robin Thomas Philip
Device Location - # 1-4-115/4/1 Margueret Villa, Loyola College Road, Opposite Apollo Pharmacy, Old Alwal, Secunderabad, Telangana - 500010.
Contact #[protected] /[protected]

Case # 86313149 was submitted on July 6th about poor 4G network / bandwidth breakage issues & I have gone through nightmares dealing with Airtel care.
I work for a reputed IT company where I require a decent bandwidth for my office applications to enable Work-From-Home.
My monthly package is approx. Rs.942 for which my 4G hotspot does not even provide a stable connection for more than 10 min.
It keeps breaking 2-3 times within 15 min even on a simple Skype call and attached are off peak sample test reports which show how unreliable the network is.
As per screenshot attached, I have 10 Airtel towers in Alwal area and i stay less than half KM from the nearest Airtel tower & all other providers offer fantastic speeds.
Nearest existing 4G/3G Tower - Father Balaiah Nagar Road, Cityzen Colony, Bhavani Nagar, Alwal, Secunderabad, Telangana 500010, India

I was asked to change my previous device though it was working but I still go through the same connection breakage even after purchasing the latest device.
Repeated complaints / cases filed from November 2017 till date, unfortunately no action taken and a single technical engineer has not visited my place till date.

Airtel customer care representatives call me approximately twice a week, only to ‘update’ information & ask ‘48 hours’ time but no info on any actions taken.
Best part is that every Airtel rep makes me repeat the problem again & again, as if they don’t have previous call logs and each one tells a different story.

My case logs & call recordings would prove the standard of service I receive from your end.
I have been a long loyal customer with Airtel for my TV / Internet / Phone services and such an after-sale service is totally unacceptable.
I was with a different internet service provider earlier and I was happy until I switched to Airtel.
Main reasons were the confident Airtel 4G speed challenge Ads on TV and also to ensure all my devices connect to one provider for easy payments.
I am very disappointed, disheartened, irritated & upset with the level o[censored]nreliable Airtel service, with no accountability or sense of responsibility.
My money is not being invested in the right place & with this example I feel that Airtel no longer seems to value customers time / trust / efforts or business.

Hope this mail reaches the right person who can actually stand up for customers & take ownership of concerns.

Regards,

Robin Philip

+4 photos

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Airtel customer support has been notified about the posted complaint.

Jul 24, 2018

Updated by phill004 Hello Team,

Following my previous mail, Airtel Customer care reached out to me on July 17th offering a resolution within 48 hours.
48 hours ending July 19th and today is July 24th with no resolution from them.
This is not just about 48 hours or 7 days, I have been through this circle for the last 10 months.
Earlier believing Airtel Ads on TV about connectivity & customer service, I now realize that Airtel is NOT good at either.
And now I am stuck with my horrible Airtel Hotspot connectivity, above all, customer service is the worst.
Airtel neither values customer’s time nor business and above all they give false promises to customers.
It is evident in the way they treat customers and I am one such example.

Keeping this in mind, with no resolution provided, I am taking this to the next level.

Regards,

Robin Philip
Mob: +[protected]