[Resolved]  Airtel — Airtel Changed my internet plan without informing

Address:

New Delhi, Delhi

Hi, Hope you are doing good. I have a complaint Airtel Team. Yesterday, I received my ebill which was generated for worth Rs. 6129.57. When I checked the details, I found that Airtel changed my 3x internet plan to regular plan and also charged late fee while I submitted my last bill on time. I immediately contacted customer support team. Some customer support person (Mr. Siddharth) received my call and when I discussed the issue with him, he informed that plan is changed because 3x plan was removed by Airtel's internet plan list. When I asked why it wasn't intimated to me before doing that, then he informed that sms was sent to me, while I never received any sms. When I further asked him for sms details on my email, he simple refused saying it is not possible from my system. When I said I will not pay a single penny for this if information is not given to me, because you are saying that Airtel sent me a message while I didn't received it then he simply replied, 'If you don't wish to pay then it's your choice'. This is the attitude of Customer support team. Also, I further had an interaction in this regard from his supervisor (Mr. Shobhit) who after listening to the complete issue assured me that the complaint raised by me on the issue will be solved on priority and their team will revert me within 24 hr. But, today I received a message from Airtel that the complaint raised by me is resolved, while no one from Airtel team contacted me. It is the third / fourth time I am facing such issues from Airtel and I need action on this. Details of my complaint mentioned below: Reference no. of complaint: 58771705 Screenshot of SMS received for resolution of complaint without contacting me is attached with this message. NOTE: Last month, I had a word with one of the supervisors of customer support team about my internet plan and he suggested me to continue with the plan saying, “You should continue with 3x plan as it suits your requirement and if we discontinue it for you now then I would like to inform you that company has already removed this plan but since you are using it before discontinuation of the plan from Airtel, so you will keep on getting the service.” For further reference to the issue Airtel Team can check the audio recordings of the interaction which I had with their team last month.