[Resolved] Airtel — Airtel changed my plan without my consent and charged me more | |||
I have been using Airtel number for years and have had issues with them too but this time they changed my bill plan without my consent. My plan was 275 rental where I got 1500 minutes and 600 SMSs free. I was socked to see my bill today and when I called their customer care, they said that my plan was changed and because of that what should have been Rs 300 or so is Rs 1, 421.52. And interestingly enough I have not made more than 1003 calls including incoming ones which means I did not even use my plan of 275 completely for that month. I am not able to attach the bills. Please let me know when and if you need them. My mobile number which I am raising the complain for is [protected]. Was this information helpful? | |||
Aug 16, 2016 Complaint marked as Resolved Airtel customer support has been notified about the posted complaint. Verified Support Mar 10, 2016 Airtel Customer Care's response Dear Mr. Bhat, This is with reference to your post dated 8 March 2016. We would like to acknowledge that we are working to address your concern as soon as possible. We will connect with you to get additional details, if required, to resolve the concern effectively. You can also get in touch with us at airtel.[protected]@airtel.com Regards Akanksha Singh airtelpresence (airtel customer service team) bharti airtel ltd airtel.[protected]@airtel.com Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd Verified Support Mar 23, 2016 Airtel Customer Care's response Dear Mr. Bhat, This is with reference to your post dated 8 March 2016. We would like to confirm that we have shared the resolution details with you. Should you require further information, please feel free to write to us at airtel.[protected]@airtel.com Regards, Anil Sachdeva airtel presence (airtel Customer, service team) bharti airtel ltd airtel.[protected]@airtel.com Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd | |||
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