Address: | Mumbai City, Maharashtra |
I've been charged excess Mobile Internet Usage Charges for Airtel No.[protected], Bill Period : April to May.
Airtel charged me extra Rs. 1200. Every months my bill comes under Rs. 400. but Last month airtel sent me bill with rs.1617 amount and told me i have been charged for extra Internet usages. But i checked my data with sending "DATA USE" message to 121 and airtel reply me that my use on 7th May 2015 01.14 PM it was 843MB usage out of 1024 MB, So how it will be possible that i will use extra 90 MB that means in half day i used =1027-843 which is 181MB plus 90MB extra means total use was 271 in half day.
I am requesting you to pls remove Internet charges from my Bill, which i have not been used.
I am planning to take My family plan for my family members, But after this Bill I changed my plan. If you help me out from this problem then i will about this plan other wise. :(
Looking for positive reply.
Regards,
Pradeep Khutale
[protected] Was this information helpful? |
This is with reference to your post dated 12 May 2015. We would like to acknowledge that we are working to address your concern as soon as possible. We will connect with you to get additional details, if required, to resolve the concern effectively.
You can also get in touch with us at airtel.[protected]@airtel.com.
Regards,
Umesh Arora
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.[protected]@airtel.com
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