Airtel — Airtel cheating consumer with payment each time for no signal issue in the TV with improper / invalid reasons

Address:

Chennai, Tamil Nadu

The airtel TV is going to no signal state frequently and when asked for technical support, we are asked to pay for the service. The issue occurs more than twice with in a month and the reason given for the issue is invalid such as antenna was move by someone where there is no option to do that. It seems, they are purposefully doing this to earn money from the customer for services. When requested for remote, they gave a remote which is only mute was not working. When called customer care, again the came and did something to resolve the issue and got paid for that. One more instance when there was no signal issue, they asked to change the entire set top box saying it is not working. When we fought and left it as such for 2 days, it was working automatically. How come the malfunction device could work automatically. Then comes the repeated no signal issue and reason given was antenna not in correct position and services was done at payment. Airtel cheating innocent people with these kind of issues and started their earning. If people asked questions with technical details, they are not responding properly and talking rude to the customer to do whatever we can. Hope, they think, people can't do anything since they had grown to some level. Requesting people to put on helping hands to teach them what public can do and power of people united together.