Airtel — airtel cheating on recharges

Address:	Hyderabad, Andhra Pradesh, 500081
Website:	www.airtel.in

Airtel cheats and loots! Beware friends!

I have done a recharge with airtel after a long time for rs. 149. (Which offers 1gb/day, ul calls and 100 sms per day, as per the airtel app and also a message i received.)

Surprisingly i observed that i have got only 300 mb balance and no ul calls and nothing as per the recharge plan that was showing. Hence i called customer care and they said there is a issue that is currently going on and would take 24 hours and at max. Till 4 pm next it would get resolved. So i asked them that what for the 1 day validity that i lose. They said nothing can be done for that and my validity can't be 28 days and it will be 27 days only if its get resolved in next 24 hours. Also i said i will put in social media consumer complaints forum and mnp my existing airtel prepaid, postpaid and dth connections she said, please go ahead and do. After that i asked her to escalate to supervisor, she kept me on hold for 4 times and said there are no supervisors available. I said i will wait, but still she didn't do and said that i will get a call back within 4 hours or you can call back us. As i have asked i will wait for those many hours, then she said you are not only customer will call and can't keep you on call for long time. Hence i asked put me on queue if the supervisors are on other calls and then she finally forwarded it connected to supervisor immediately and again same kind of story continued. I have recorded the conversation as well.

So i would just like to let you know all airtel customers to keep informed. I am sharing a pic as of the proof of recharge message and offer screenshot from airtel app.

If they are doing the same for lakhs or crores of customers if they are really having, how much they are looting from the customers? (If it is 1 rs per customer). Airtel india airtel citizen consumer and civic action group (Cag) consumers association of india

— in hyderabad.