Airtel — airtel complaint against airtel store

Address:

Gopal Reddy Building, GB Palya Signal, Chennekothapalli Rd, Munireddy Layout, Hosapalya, Garebhavi Palya, Bengaluru, Karnataka 560068, 560068

I have visited this store on 17/08/2019 to get replacement of old sim, as my airtel sim stopped working all of sudden. There they were not accepting adhar card by giving some silly reasons. So i have given my dl to check if that would work. However at the end they accepted adhar. And i left/forgot my dl there and left to office. The next day i went asked for the licence, they are not even ready to help in finding. They are not even allowing me search. There is no value for customer documents in this store.