Airtel — airtel customer care using very abusive and vulgar language

Address:

Nashik, Maharashtra, 422010

Madam / sir,
Myself mr. Yuvraj sonawane, and have four mobile phone numbers. For the following number [protected]
On 17.07.17 i received a phone call @ 16:29 hrs from your call center regarding non payment of bill for mobile no [protected] account no [protected]
The language used by your person was extremely abusive and vulgar. Find attached the audio conversation with your call center person
I do agree that the bill was not paid at that time but such abusive language is not justified.
I want you to take the strictest action possible with this employee of yours as this type of behaviour shows the airtel brand in poor light and confirm to me via email or else i’m taking this matter to higher levels.