Airtel — Airtel Customer Service Center Complaint Sec 22, Sec 25 and Sec 18 Noida

Address:

Gautam Buddh Nagar, Uttar Pradesh

I want to update my Billing address. So as per discussed with your Customer care Center I went to Sec - 22, Noida Airtel Customer care Center. I reached there at 10:00 AM sharply as per your Operating hours. But i found that there the Airtel Store still not Open. Your executive reached there at 10:20 AM (20 minutes late from Scheduled). I request him to update my Address but he instantly replied me to go Sec 25, Noida Airtel Center. He don't want to listen me.After that I went to Sec 25. Same thing happen there they told me to go Sec 18, Noida. only Sec 18, Noida Service Center have authority to update anybody address. On next day i.e 17th January at 10:00 AM I reached Sector 18, Noida. Again your Airtel store not opened. After waiting for 15 mins an executive opens the Center somewhere around 10:15 AM. When I entered inside he rudely said that wait outside. We need 10 mins to open store. I said your are late why I should late. He again replied rudely WAIT OUTSIDE. After 10 mins when i tried to show my Address Proof without seeing anything he replied me "YHAN ADDRESS UPDATE NHI HOTA" Airtel have no policy to update address by visiting to Airtel office. You need to drop an Email for the same with Address Proof Agreement. On 17th Jan evening I raise a request and I got a confirmation email as you can see in trailing email below. Today 21 Jan, when I contacted to your Customer care over phone somewhere around at 05:02 PM your executive telling me you need to visit Airtel Center as you can't update address by email. I told him that your Airtel Center told me that Airtel have policy to update address by email. He declined me. I am not sure the executive name was Rohit. I request you please update my address and take strict action against all of your executives. If you have not taken this strict action I will try from my side to Rollback all of your Airtel Corporate Connections in my Organization and port them into some other Telecom company which have interactive Customer care. Thanks, Vikram Bakshi Voice: [protected]