Airtel — airtel delhi - promised a new working broadband connection but rejected (after taking rs.500 as installation fee) due to unavailability of ports.

Address:

New Delhi, Delhi

I requested online for a new airtel broadband connection (Rs.1099, 100gb data plan) around two months ago at kalkaji, new delhi. I promptly received a call asking to confirm the request and informing me that i would be soon be visited by an airtel serviceman for identity verification purposes and completion of other formalities.

Couple days passed but there was no response. Eventually, after making the same request (Twice) over the next few days, two servicemen arrived. I submitted a copy of my aadhar card, a photograph and rs.500 cash as installation charges. I have a copy of the 'customer enrollment form' as proof of payment. They said i would shortly be contacted by an airtel engineer who would set up the router.

But there was again no response over the next few days. A week later i received a call from airtel informing me that a new connection was not possible at that time in my area due to unavailability of ports. The person asked me to wait a few more days in case any port becomes available and told me that if i wanted to have my request cancelled and my payment refunded, i would have to apply online (Fuss!).

I have received two more calls to this day, telling me the same thing, still asking me to wait and wait.

They should've told me port wasn't available beforehand, instead of trying to shun me all the time. Such a long wait for an just an internet connection is intolerable. An isp as big and promising as airtel not being able to cater to the demands is really surprising.