[Resolved] Airtel — Airtel did fraud to me with their 349 plan.

Praveenshukla308

from Hyderabad, Telangana

Address:	500043
Website:	www.airtel.in

HIi
This is Praveen, I have got a message on march saying if I recharge with 349 plan then I will get free calling and daily 1 gb data and if I recharge before 31 March then The offer will extend to 1 year. Now today I am not able to make any call nither I am able to surf the Internet, I want my money back or else I will go to consumer court, I have all the proofs with me like messages and emails.
Why you airtel guys fools Indians, why arent you make your plan transparent to customer, I can understand that your market is getting down because of JIO but that does not mean that you will start fooling people and steal our hard earning money. I will also raise this issue in social media like FB, whatsapp, insta and I will make sure that everyone will know about your fraud so that I can save their money to.
But I have to salute you guys, the way you fool us by sending message saying that offer will extend for 1 year and you do not tell completely about the plan.

So at the last I want to say that, return my money back and detail explanation about this fraud.

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May 27, 2017

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Apr 19, 2017

Airtel Customer Care's response Dear Praveen,

This is with reference to your post, dated 18 April 2017 .

We would like to acknowledge that we are working to address your concern as soon as possible.

We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at [protected]@in.airtel.com

Regards,
Karishma Chauhan
airtel presence (airtel Customer, service team)
bharti airtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

Verified Support

Apr 22, 2017

Airtel Customer Care's response Dear Praveen,

This is with reference to your post dated 18 April 2017.

We tried calling you multiple times to get additional details to enable us to address your
concern.

However, there was no response;we will appreciate if you could share your alternate contact details and convenient time to call for resolving your concern effectively.

Regards,
Rakesh Kumar
airtel presence (airtel Customer service team)
bhartiairtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

Verified Support

Apr 25, 2017

Airtel Customer Care's response Dear Praveen,

This is with reference to your post dated 18 April 2017.

We were waiting to receive your contact details to enable us to address your concern.

Since we have not heard back from you, we trust your issue has been resolved.

If you require further information / assistance, please write to us at [protected]@in.airtel.com

Regards,

Rakesh Kumar
airtel presence (airtel Customer, service team)
bhartiairtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

May 07, 2017

Updated by Praveenshukla308 I got call multiple times from you but just for formality, you still have not taken any action on my issue, I have also recorded each call, I have also posted the same issue on facebook, each time I get call from you, you guys ask me for the issue and tells me that we will look for the issue. It is happening from past 1 month, is this is your customer service, is this is the way you take care of your customer??????