[Resolved]  Airtel — Airtel didnot shift our broadband connection in a month

Address:

Gautam Buddh Nagar, Uttar Pradesh, 201301

Dear Team,

We being Airtel customers (account number [protected] and fixed line number –[protected] since last two years feel very unfortunate because for last 20 days we are not able to access internet at home. On 25-NOV-2016, we have raised a request for shifting our Broadband connection (Request No[protected] within the same society (Prateek Laurel, Sector-120, Noida, UP-201301). After raising the request we got a call from an Airtel person (Ph No- [protected] ) informing that shifting broadband connection won’t be possible and a new connection will be given and for that we will be charged Rs.1000. We didn’t agree with the person and immediately my husband raised a complaint with Airtel regarding the call.

We shifted our house on 3rd Dec 2016 and from that time we are not having internet connection at our home. One person visited on 6-Dec-2016 and he just fixed our phone and old Airtel router and informed us that our connection will be given from the next day i.e. 07th Dec 2016. But the connection was not given till today. Even after repeated follow ups and mails no body actually turned up. I have attached the screenshots of all the mail communication with Airtel. Whenever we raised a complaint we are being assured by Airtel that the issue will be resolved with highest priority and confirms that we will get a call from Airtel in next 48 hours. My husband received a call yesterday (20th Dec-2016) from Airtel person called Santosh who informed that someone will visit to start the connection but no one turned up. And this not just happened once but twice. We have recorded all these voice calls.

Today (21st Dec 2016) when my husband spoke to Airtel Appellate authority ( voice call has been recorded), then they informed us that there is no port available to provide the connection. So here comes our two questions,
Firstly if no port is available to provide the broadband connection within the same society then why Airtel persons are calling us telling they will visit to activate the connection?
Secondly if there is an issue with port availability then upon providing Rs.1000 how we will get a new connection ?

We are giving a bill of Rs.1722 per month for broadband connection to Airtel and this is the kind of service we are getting in return. We really wanted to escalate this matter. We hope if any kind of action could be taken on Airtel which might stop them to harass the customers unnecessarily.

Unhappily,
Sukanya Kar
[protected]/[protected]