Airtel — airtel digital tv arbitrariness and not providing services properly

Address:

Solan, Himachal Pradesh, 173208

I've an airtel dth connection with id [protected]. I updated my monthly pack as per trai's new guidelines. But the service provider updated my pack not as per the choice made by me. And now i am unable to view most of the channels. But they are showing a huge amount as monthly value of my active plan according to them which is 3557.53rs per month. Their customer care is also not answering, its so annoying as i can't waste my time again and again with this. Please look into the matter asap.