Airtel — airtel digital tv complaint

Address:

H.No 107, Street No-2, Jaswant Nagar, Garah, Jalandhar (PB)-144001, 144001

My airtel digital id is [protected] (S mandal). On 11 may 2019 i changed my plan by selecting individual channel. Some of the channel having error code b001. Accordingly i lodged a complaint 88990145 on 11/5/19. Accordingly service engineer visited my house and change the set top box. Except one channel "sudarshan news channel, channel no 327" has not shown. The error is channel no 327 is not available". The service engineer told me it will be rectified after some time till the evening. But no resolution till monday was done. Accordingly i lodged a complaint again on 13/5/19. Complaint no 89074883 is still open and no resolution has been escalated till 16/5/19. Again i lodged a complaint 89196211 on 16/5/19 accordingly service engineer visited my house and return without any resolution and told me it will be rectified till evening. I call customer care and also to nodal officer again and again but problem not yet escalated. I enclose a video regarding the problem fr ready reference.