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Airtel — airtel digital tv is not accepting my new pack

Sir i have applied for ala carte pack of airtel digital ttv sd pack but airtel digital tv is not updating it.
They r keeping me on old pack.
My i'd no is[protected]
I had choose a pack of 256.53 via airtel app.
But they are keeping me on old pack of 315. Airtel coster care had assured me. Niw they are not picking my phone. Plz solve the matter.
Sunil
Shimla
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Complaint Status


[Feb 01, 2019] Airtel customer support has been notified about the posted complaint.
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    Airtel
    Customer Care Service
    Customer satisfaction rating
    46%
    Complaints
    44290
    Pending
    0
    Resolved
    19609
    Airtel Phone
    +91 96 6339 5551
    +91 11 4266 6500 [Head Office]
    +91 11 4666 6100 [Head Office]
    Airtel Address
    20, Sarakki Main Road, JP Nagar 1st Phase, Bangalore, Karnataka, India - 560078
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