Airtel — airtel digital tv is not accepting my new pack

Address:Hooghly, West Bengal, 171213

Sir i have applied for ala carte pack of airtel digital ttv sd pack but airtel digital tv is not updating it.
They r keeping me on old pack.
My i'd no is[protected]
I had choose a pack of 256.53 via airtel app.
But they are keeping me on old pack of 315. Airtel coster care had assured me. Niw they are not picking my phone. Plz solve the matter.
Sunil
Shimla
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