[Resolved]  Airtel — Airtel Digital TV - WORST WORST WORST Support Ever

Address:	Bangalore, Karnataka, 560100
Website:	www.airtel.in/digitaltv

I had an issue with my airtel setup box and contacted digital tv support. The next day airtel technician came and informed that he would need to swap the box next day. It happened on 03Dec2016. So far the technician has not come and no updates from Airtel. On 03-Dec-2016 Evening, They closed ticket (ref no[protected]with problem resolved. When i contacted, Airtel support person explained that if technician visits house, he can close the ticket irrespective whether the solution is offered or not. Later they again opened case with the title "wrong resolution".Till now no response nor solution offered. so i asked for disconnection on 05Dec. Airtel support team have taken the request and told me that they would refund the amount after a call from higher officials. Till now no updates.

Support team redirects to escalation team. Escalation team blames service team. Service team says Agent issue. At the end customer left with no solution for a week.

Ref No for Video problem: 56945503
Ref no for Wrong resolution: 56974089
Ref no for service issue: 57007051
Ref no for Disconnection: 5788511

No of calls made for Airtel: 30+

Now after disconnection request, i am not able to call customer care as their IVR rejects call as invalid number.

I request Airtel digital tv support team to refund the balance amount as per their norms. i have learnt a lesson that i should never ever use Airtel anymore.