Airtel — Airtel Digital - Wrong Package Activation

Address:

Pune, Maharashtra

I took new Airtel HD Connection in July 2014 in Navi Mumbai. I purchased New Activation Card from Vijay Sales, Vashi, Navi Mumbai for Rs. 999 They told me to call Customer Care and book your Installation Order. Customer Care persons discussed various packages with me and I have finalised 1 year package for Rs. 4550 in which initial 1 month was free. Now in Febuary 2015, I am getting the message that amount has been exhausted and recharge immediately. I called up Customer Care, they told my 1 year package was never activated, your package is daily deduction of Rs. 17 approx. and now amount is exhausted. Question is why package was not activated. They are saying Dealer did not activate the package. How Dealer is coming in between when I have only purchased the Card and I only contacted Customer Care and ordered for Installation. Second Version to it is that I did not called up Customer Care to activate the 1 year package. But how would I know that I need to do this. Did someone inform me about this. There were 4 stages in this: 1. Called up Customer Care for Installation 2. Discussion with Customer Care about package and finalizing package 3. Installation done by Technician 4. Activation Call to Customer Care after Installation and verifying Customer details and payment made. During all the above steps, no one told me to do any additional activation, any call to Customer Care or anything else. Now Airtel is syaing that you did not call up Customer Care for 1 year package activation. How on earth do I know that I need to call Airtel for the same when during all of the above steps. no body told me to do so. I think in my dreams, this should have happenned. And secondly when I have not opted for any package, how this Daily Deduction is activated. Did they inform the Customer of the same. Airtel should compensate for 4 months loss or keep my account active for 1 year as per the payment made.