Airtel — airtel disconnected my connection even after paying the amount that they asked to pay

Address:

560067

I had a massive bill of 16000 rs last month as I had some roaming usage when I travelled to Maldives. I didn't pay this bill as I had activated international roaming pack. Unfortunately, Maldives is not covered under in this plan. Airtel customer care didn't inform me about this when I activated this plan. Hence the reason I did not pay the bill.

As I didn't pay the bill, Manoj from Airtel called me and told that he will waive of the excess bill if I can pay 2722 rs on the outstanding bill. I requested to make it 2500 rs but he refused that and told he has already checked with the management and finance team, and he has approval only for me paying minimum of 2722 (and not even 2700). I understood the situation and I paid 2722 right away. He told he will waive off the remaining amount and disconnected the call.

I didn't get the bill waived off, but he called me and he told that I have to pay more because he calculated it wrongly. Please note he is the same person who checked with management and finance for approval of 2722 RS.

I felt so bad and cheated and informed him I will not pay it as I felt like fooling me for some bucks. He told he will disconnect my connection asap. And now it has been disconnected, I am not able to make or receive calls.