Airtel — Airtel Dongle - A bitter and unfair experience

Address:

Hyderabad, Andhra Pradesh

I took Airtel Dogle bearing mobile number [protected] in 2012. Given the situation at my work place, I don't need a broad band anymore. So I wanted to convert my existing Airtel SIM from Post paid to pre-paid so I would be able to use it on demand. I have visited your Airtel service centre in Madhapur Hyderabad for converting my Post paid connection to Pre-paid numerous times in the months of August and September 2013. But I have always got only one answer that your centralized server is down for converting Post paid to pre-paid, so I have to visit the store later for my request to complete. I have requested them to take the required documentation and convert it once the server is up, for which they said that is not possible and I had to visit the store at later point of time. Having tried many times, I was vexed up and finally called the customer care to disconnect my services. Surprisingly I have got the same answer that Server is down so they can't take my request and I have to call them at later point of time. How come a very good branded service provider like Airtel can keep a servers down for months ? Regret to say but It takes a single day to get connected but there any time limit for change in service or disconnection ? I don't have a Airtel SIM, and the Dongle number is without voice/SMS. so I have to request others who have Airtel service to call the customer care. I tiered of all these and stopped using the datacard. Now they are sending me bill every months. Later I have got a call from customer care to pay the unpaid amount, I told them whole story. They said they will get back to me. After few days I have a got a call from customer care saying if I cleared the un-paid amount my number will be converted to Pre-paid. I said I don't need Pre-paid connection now and asked him if your Airtel servers are down why are you asking me to pay for that. More over I have stopped using it. He said he will call me back after some time and never called me. I am getting mails like if I dont clear the amount a legal action will be taken. How come you come expect a customer to pay if you keep your server down for months and charge them? You can check my data usage I have stopped using it months back but you are still charging me.