[Resolved] Airtel — Airtel dth - account balance fraud | |||
Hi, I made a recharge of rs 1839/- on 15th april against my digit tv account [protected]-001. I was told that i would be getting a 3 month duration validity. On 17th when i switched on the tv, it started giving me the error that i have insufficient balance. I was later my the customer care that i need to maintain a minimal balance only then i can watch tv. My question is very simple, when i have already paid for my account validity why do i need to maintain additional balance to watch the tv? Isn't this a fraud way of making money? Was this information helpful? | |||
Aug 13, 2016 Complaint marked as Resolved Airtel customer support has been notified about the posted complaint. Verified Support Apr 18, 2016 Airtel Customer Care's response Dear Mahesh, This is with reference to your post dated 17 April 2016. We would like to acknowledge that we are working to address your concern as soon as possible. We will connect with you to get additional details, if required, to resolve the concern effectively. You can also get in touch with us at airtel.[protected]@airtel.com Regards Akanksha Singh airtelpresence (airtel customer service team) bharti airtel ltd airtel.[protected]@airtel.com Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd Verified Support May 12, 2016 Airtel Customer Care's response Dear Mahesh, This is with reference to your post dated 17 April 2016. We would like to confirm that we have shared the resolution details with you. Should you require further information, please feel free to write to us at airtel.[protected]@airtel.com Regards, Akanksha Singh airtel presence (airtel customer service team) bharti airtel ltd. airtel.[protected]@airtel.com Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd | |||
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