[Resolved]  Airtel — Airtel DTH - Cheap and third rated service and response

Address:Chennai, Tamil Nadu, 603103
Website:Airtel.in

We are using airtel dth for the past years. Some days back remote broke down and it was not working. When i called customer care, they said remote cost 175 and delivery charge 50/-, i[censored] have any airtel showroom nearby u can go and collect for 175. As we are staying in navalur, we have airtel showroom there. When we checked they said they dont have stock only main showroom adyar will be having. So we went there to collect. There we are told that they wont give stocks like tat, we need to book in with customer care so that they will deliver with charges (225/-) or else go and get in some electronics shop.

What a worst service this. Y we have to get from local store / local brand /no warranty when we using airtel. All they need is that 50 rs. Cheap and third rated behaviour by airtel. Planning to disconnect the service. Its time to go back to government connection and atleast we can encourge govt service. Yes, clarity and channel wise it wont be that good but still its time.
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Jun 26, 2017
Complaint marked as Resolved 
Airtel customer support has been notified about the posted complaint.
May 25, 2017
Updated by Ezhilarashan
Contact Number : [protected]
Verified Support
May 25, 2017
Airtel Customer Care's response
Dear Customer,

This is with reference to your post, dated 25 May 2017 .

We would like to acknowledge that we are working to address your concern as soon as possible.

We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at [protected]@in.airtel.com

Regards,
KarishmaChauhan
airtel presence (airtel Customer, service team)
bhartiairtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Verified Support
May 26, 2017
Airtel Customer Care's response
Dear Customer,

This is with reference to your post dated 25 May 2017.

We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at [protected]@in.airtel.com

Regards,
Rakesh Kumar
airtel presence (airtel Customer, service team)
bhartiairtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
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