[Resolved]  Airtel — Airtel DTH - Cheats Customer - Worst Customer Service

Address:

Chennai, Tamil Nadu

Customer ID: [protected]-001 Before solving my problem, first AIRTEL should able to solve it's own issues, every-time when I call customer care, they say, the system is getting updated, technical issues, performance slow. Please find below the responses from AIRTER CUSTOMER CARE every time, please note i have called them around 25 times and got frustrated like anything, a. sir, our system is updating, can't help now b. sir, we are facing technical issues - so can't help now c. sir, we understand your concern - we will arrange a call back d. sir, dont worry, i will transfer the call to my senior officer e. sir, your problem is correct, but due to technical issue we can't help - i need to contact packaging team I got all these stupid answer, with no one able to answer correctly and solve this issue. Moreover, everyone using the same technique of putting the call on hold for long time, so a customer will get frustrated and will drop the call. Let me explain my ISSUE - HOPE SOMEONE FROM AIRTEL MANAGEMENT get a chance to see this note, I have requested to activate SOUTH VALUE SPORTS package after going through the package details online in AIRTEL WEBSITE First three days, no issues - we were able to see the channels as mentioned in the package, All of a sudden, they changed my package WITHOUT MY KNOWLEDGE and when i asked - they changed it back to SOUTH VALUE SPORTS Now several channels which are part of BASE PACK is not showing - when i ask - the only reply is that these channels are not part of the package. Also, they are saying openly THAT THE INFORMATION SHOWN IN WEBSITE IS NOT CORRECT AND IT REQUIRED UPDATED. I don't understand why then I should money for this package and I see myself cheated. In ONE WORD - AIRTEL CHEATS CUSTOMERS IN A BIG WAY AND THE CUSTOMER SERVICE IS USELESS I have also attached the Screen-shot - proof of package details which is shown in AIRTEL WEBSITE. Is their anyway, that I will have this issue address by AIRTEL MANAGEMENT.