| Address: | Bangalore, Karnataka, 560037 |
| Website: | www.airtel.in/digital-tv/dth-contact-us/customer-care/dth-customers |
My name is ram, i am having a airtel dth connection with id:[protected].
From last 10 days i am raising a issues and still it is not resolved.
My tv is cam tv (Inbuilt setup box), it was showing error:2.
On day one, one engineer came and he is not fixed anything. After that nobody not visited and no solution given.
Here below are my problems with your team.
1. Without fixing any thing, cases are closing.
2. They told that engineers are not available in my area.
3. If engineer is there, he told that i don't know how to fix this issue.
4. If i call to customer and asked to connect to higher authority max times they wont agree, in some times they put me hold on more than 30min and not connected. Some times they tell that i will arrange a call back after some time and not yet.
The only answer for any question is with in 24 hours we will do it.
Here below things i asked. Nothing happen till now.
1. Please send me a good technician. (8 days back requested)
2. Provide me a setup box for temporally or fixed. (4 days back requested). They told that need to take a new connection. I don't know why i need to take new connection again. (And why i will take the same airtel connection again???)
3. Discount my connection and give me what ever amount is there in my account. (4 days back requested).
Here below are the list of times i called to customer care and they create a different sr for same issue.
02jun17: request id[protected]Closed without doing any thing)
03jun17: one engineer came and check (He don't know how to fix this issue). Not done any thing.
05jun17: request id[protected]Closed and not done anything)
06jun17:request id 62819684 &[protected]Closed not done)
07jun17: 62819784 agony count has increased to 1. (Closed)
09jun17: 62819784 agony count has increased to 2. (Closed)
Evng: 62924251
10jun17: called 3 times and no response.
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