Airtel — airtel dth customer harassment

I have 2 airtel Dth HD connections for many years now. Every month I recharge With a minimum amount of[protected] without fail. However, every time the recharge is never refreshed & I have to call the customer care again & again to start my tv. This is such a harassment for any person because customer care is not easy to reach & it always happens when I sit to feed my kids. 1 of them is an infant & the other a toddler & I am a working mother that too in a hospital. So even during this lockdown I being a healthcare worker is working full time & then when I am with by babies this is what I face. Also there are financial implications as even after recharge I can never watch my tv for days. Above that my package is full HD & few normal & free channels but every time They change my package without my consent.i am left with no channels or few free channels. I am so so so upset because even though I have a huge balance in my account every time yet I v nothing to watch. This is how airtel treats it’s loyal customers & never has any agent or supervisor been proactive to help. I am so disappointed & do not want to continue with airtel and I want full compensation for this mental & financial harassment. My registered mobile no. Is [protected]