[Resolved]  Airtel — Airtel DTH customer id-[protected]

Address:Chennai, Tamil Nadu, 603210

I reachared my airtel DTH for Rs 2121 as per offer message which I received. After successful recharge I got a message of offer not processed. I called customer service and they said like my plan has to recharged for remaining balance of Rs 2490 to activate the same plan. Then again I recharged for the same and again I got the plan not processed message. Then called customer service again and after explaining everything they made me wait in call for around 20 mins and replied like again I have to pay Rs 2000 and the total amount is around 6000. Then why did I get offer message as Rs 2121.The man to whom I spoke with in customer service number din give me proper response or any other suggestions what can be done.He is not bothered even if we discontinue Airtel DTH. He took around 40 mins and no suggestions were given by him.
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Aug 11, 2016
Complaint marked as Resolved 
Airtel customer support has been notified about the posted complaint.
Verified Support
Jun 04, 2016
Airtel Customer Care's response
Dear Customer,

This is with reference to your post dated 2 June 2016.

We would like to acknowledge that we are working to address your concern as soon as possible.

We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at airtel.[protected]@airtel.com


Regards
Akanksha Singh
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@airtel.com
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