[Resolved] Airtel — Airtel dth is not working

Solomon999

from Hyderabad, Telangana

Address:	Rangareddy, Andhra Pradesh, 500086
Website:	www.airtel.in/personal/digital-tv

My name is solomon raj. I am using airtel dth (Hd) customer id : [protected] since more than 3 years. My dth stopped working (No signal - amber light on setup box) since 20th may'16.
I have called your dth customer care numerous times and seems no one is bothered to resolve the issue.
Every time i call, getting a response, we are escalating your ticket, but nothing happens.
I have requested for a site engineer to check the physical connectivity of the dish antenna, but none of you representatives helped me even though i agreed to pay the charges

This is really annoying me that i am with out service for more than a week and you continued to charge me every day.

The sad part is customer care advisers disconnected my call thrice. This level of service is unacceptable. I am exhausted calling your customer care and waiting on the line for long hours..

Today i called ap nodal officer number[protected] that is again connecting to customer care

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Aug 11, 2016

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

May 30, 2016

Airtel Customer Care's response Dear Customer,

This is with reference to your post dated 30 May 2016.

We would like to acknowledge that we are working to address your concern as soon as possible.

We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at airtel.[protected]@airtel.com

Regards
Akanksha Singh
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@airtel.com
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