Airtel — airtel dth is the pits!

Address:

38/3, Berlie STreet, Langford Town, Bangalore 560025, 560025

I, mark david verghese, contactable on mobile [protected], have been using airtel dth services for many years.
On the 2nd of may, 2019, i had placed a request for dismantling the dish, as i have moved my residence.
Every two days, i have called airtel to find out the status and each time the customer care of airtel has assured me that, the engineer will visit.
However, after 7 days, nobody has called nor visited.

At 1145 hrs approximately, i placed another call to the airtel customer care and obtained a service engineer's name and number (Anand / [protected] / shiva nandeeshwara enterprises).

Initial attempts to speak to anand failed as the calls went unanswered.

I proceeded to call airtel customer care again and when asking for an alternate number, the executive sounded off rudely that i needed to wait and not put pressure this way.
When i explained to him that, i have been waiting since 7 days, he told me that, his system showed a date of 5th of may, 2019 and not 2nd of may, 2019; the date when i first placed my request.

He then disconnected the call in the most abrupt and rude manner.

Anyways, i proceeded to call anand again and guess what, he was the rudest of the lot.
I got the feeling that, he believed strongly that, airtel is the the only answer to all problems in the world and that, he is it's absolute lord and savior!

Despite multiple requests to come in and complete the task, he says that, he will have to check the availability of an engineer, then have him call me etc, before even giving me an indication of a time.

It is now 1225 hrs, on the 9th of may, 2019, and not a single call from airtel.

It's time to move to another service provider!