[Resolved] Airtel — Airtel dth package transfer. Possible? | |||
I am a happy airtel dth customer with 1 year infinity pack worth rs 5500/- subscription and there was a huge fire broke out at our home, gutted all to ashes. I requested to airtel's fb page informing that about the incident and to replace/install a new set retaining my old connection number which was "[protected]". They accepted my complain and created a service request/ticket # 62270775, after that i received a call from another airtel customer care officer informing that i have to provide the damage set-top box to replace, i replied since it was all burnt i wont be able to provide the damage set-top box. Again i received another call from airtel customer care from +91-[protected], he suggested me to get a new airtel dth connection by paying rs[protected]Approx) and remaining package from my old connection (300days+) can be transfer to the new connection. I agreed and ordered a connection online - new customer connection/id = [protected]. When i was contacted by my local distributor team about installing the new connection, they said transferring the package thing cannot be done/not possible from the distributor side. Then i thought if i get a new connection and later the transfer process doesn't happen??? I need someone from airtel side in writing about the package transferring process or please replied here so that i can go ahead to install the new connection. Old customer id = [protected] Newly ordered online airtel dth connection id = [protected] Regards, N sharma Was this information helpful? | |||
Jul 23, 2017 Complaint marked as Resolved Airtel customer support has been notified about the posted complaint. Verified Support Jun 22, 2017 Airtel Customer Care's response Dear Customer, This is with reference to your post, dated 21 June 2017 . We would like to acknowledge that we are working to address your concern as soon as possible. We will connect with you to get additional details, if required, to resolve the concern effectively. You can also get in touch with us at [protected]@in.airtel.com Regards, KarishmaChauhan airtel presence (airtel Customer, service team) bhartiairtel ltd Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd | |||
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