Airtel — airtel dth poor response for customer complaint and recharge

Ramesh N Vaakkiel

from Bengaluru, Karnataka

Address:	560032
Website:	airtel

I had submitted a complaint for my airtel dth as i was unable to view most of the channels due to signal cuts and interruptions. After 1 week my local rt nagar airtel technician came and replaced the set top box yesterday and confirmed that the channels would be resumed yesterday night 9pm. Today morning when i called the customer support they reported that this would be done by 2pm. Now when the airtel technician is saying that this is because that the account is running negative.

The surprising thing is i had recharged it under the 1year subscription plan (Inr 5k) and it was done only in the month of jan'2018. This is another blow to me and i don't have any channels.

This is frustrating, disgusting and i had to spend a day full today taking leave just because my family is unable to watch any of the tv programmes.

I want to ensure that

1. Airtel ensures that my connectivity is good without any breaks/ disturbances

2. Airtel gets my yearly package in place till dec'2018 as per the subscription i had done.

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Airtel customer support has been notified about the posted complaint.

May 20, 2018

Updated by Ramesh N Vaakkiel Day 2 Saturday. Airtel customer support mentioned it was a STB & Card pairing issue. Local technical team says it is beyond their control. Customer support confirmed that they will resolve the issue by Sunday morning and mentioned that they have escalated the issue.

Day 3 Sunday. Local technical team says the issue should be resolved by end of day -Sunday. When enquired with Customer support team they say that I need to wait till Sunday evening. After some time the helpdesk team calls up and conveys that the technical team has requested to extend the activation time to 1 week. I was so frustrated with the new request that I have decided that once the subscription expires I am going to discontinue AIRTEL dth connection. I still keep wondering when I will get my channels back.

May 21, 2018

Updated by Ramesh N Vaakkiel Day 4. Still no development from AIRTEL and all my TV channels remain blank. Today morning the airtel support lady calls up and mentions that the issue will be attended after 2 days. When asked why she puts the local technical engineer on conference and he says that it is an IT issue.

May 22, 2018

Updated by Ramesh N Vaakkiel Day 5. On day 4 the airtel guy visits my home and replace the STB/Viewer card and tells that he will come and change the cable on the next day. The error - CA003, error code- 14 remains the same. On day 5 the Airtel escalation team calls up and asks for the viewer card while I was driving from home to office. I provided the same and he was mentioning that the issue will be resolved by 3pm. I don't have any hope on AIRTEL now.