Airtel — airtel dth recharge status

Hi,

I did my airtel dth recharge for 720 rupees using myairtel app and payment method was using upi. The amoount was deducted and as per the status it shows that it has been credited to airte;s upi account by my dth never got recharged.

So i had to again recharge using my debit card and it was successful. Now i have been following up with airtel nodal team and cc team and they say that they never received the amount and it will reflect back in my account. But i checked with bank and upi app team and it says that the transaction is healthy and successful and also in upi payment status also it shows that it is deposited in [protected]@hdfcbank upi id.

I used the smae method for my airtel postpaid and it was a success. But this dth was failed.

Now they just making me round and round and neither they have an answer on the amount nor the refund status. I am attaching the snap of the payment with transaction id and credit/debit status show which is all green.

It's my humble request to please look into the matter as soon as possible.

(Any additional information can be provided as required)